Moose Mail™✉️ Contact Moose Mail
Questions, tips, problems, or just a hello? Here is how to reach the Moose. We read every message.
On social, we are Instagram, Threads, Facebook, and X. For anything that needs an answer, email is best.
Send Us a Message
Prefer a form to an email? This lands in the same inbox.
Frequently Asked Questions
Short answers to the things people ask us most. For the story of Moose Mail itself, see About.
The Newsletter
How do I change the email address my newsletter goes to?
Email [email protected] and tell us your old and new addresses, and we will move your subscription over.
How do I unsubscribe?
Use the unsubscribe link at the bottom of any issue, or email [email protected]. No hard feelings, and you can come back any time.
I missed an issue. Where can I read it?
Every issue lives on the site, in Newsletter & Archive. The newest issue goes up on Saturday morning.
The Lodge Pass
How do I sign in to the Lodge?
Go to the sign-in page and use the email your pass is under, plus the password you picked at registration.
I can't sign in. What do I do?
Email [email protected] and a human moose will reset your password for you.
How do I cancel my Lodge Pass?
You don't need to: nothing auto-renews. Your pass simply runs to its end date, and we email you before it lapses so the choice stays yours. You can check your end date on the Your Lodge Pass page.
Can I get a refund?
Lodge Pass fees are non-refundable, except where a refund is required by law. If something went wrong with a payment, email [email protected] and we will look into it.
Sending Things In and the Site
How do I send in a tip, a joke, or a word?
On the Send It In page, which gathers every way to send something to the Moose.
How do I submit an event?
On the What's On, Canada page, using the Submit an Event form at the bottom. Every event is checked before it is listed.
How do I get my business listed?
On the Find Local Help page. Listings are free for newsletter subscribers and run for 90 days.
How do I get my referral link?
On the Refer a Friend page, in one tap. You can also reply LINK to any newsletter issue.
Something on the site is broken or hard to use.
For accessibility problems, email [email protected]. For anything else, [email protected] will do. Tell us what you were trying to do and what happened, and we will fix it.
How do I advertise with Moose Mail?
See the Advertise With Us page, which has the media kit and the rates. For press, use [email protected].
Do you sell my data?
No. Readers are never the product. The Privacy Policy has the full details, and Your Choices explains every dial. To delete your information, email [email protected].
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Prefer email? Write us at [email protected]